Chiikawa Fluffy Pouch

Here are some of the most common questions from our lovely customers~
If you can’t find what you’re looking for, feel free to message us anytime! ✨

🛍️ Orders & Pre-Orders

Q: How do I place an order?
A: Simply add your favorite items to your cart and checkout! 💖
Fill in your shipping details and payment info — and you’re done~ easy peasy! 🌷

Q: How do pre-orders work?
A: Pre-orders are for items not yet in stock but arriving soon from our trusted suppliers.
Once your pre-order item arrives, we’ll ship it out right away!
(Please check the estimated arrival date listed on each product page 💌)

Q: Can I combine in-stock and pre-order items?
A: You can! 🌼 But please note that your order will ship once all items are ready.
If you want your in-stock items earlier, kindly place a separate order.

💳 Payment

Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and other secure payment options available at checkout 🌟

Q: Can I cancel or change my order after checkout?
A: Once payment is completed, orders can’t be changed or canceled 🥺
Please double-check your info before confirming your order~ 💙

🚚 Shipping

Q: Do you ship worldwide?
A: Yes! 🌏 We ship internationally via FedEx or Japan Post straight from Japan 🇯🇵

Q: How much is the shipping fee?
A: Shipping fees are calculated at checkout ✨
And don’t forget — FREE shipping for orders over ¥10,000! 🎉

Q: How long will it take to arrive?
A:
📦 Japan: 1–3 business days
🕊️ International: 5–14 business days (depending on country & customs)

🎀 Products & Authenticity

Q: Are your products official?
A: Yes~! 💯 All items are 100% authentic and officially licensed, sourced directly from Japan.

💌 Customer Support

Q: How can I contact you?
A: You can reach us anytime via:
📩 Contact Form
📸 Instagram DM
📧 Email: [azuhachishop@gmail.com]

Q: My item arrived damaged 😢 What should I do?
A: Please contact us within 7 days of receiving your order with clear photos of the issue.
We’ll check it right away and help you out with care 💕

🌟 Others

Q: Will sold-out items be restocked?
A: Some might return 🌸 but many are limited edition!
Follow us on Instagram for restock news and updates ✨

Q: Do you offer gift wrapping?
A: Yes! 🎁 We offer cute wrapping options — perfect for birthdays, surprises, and gifts 💖
Just leave us a note at checkout! 🎀

💙 Thank you for shopping at azuhachi Shop!
Every order means so much to us — we hope our items bring a little happiness to your day~ 🌈✨